POTTERY SHIPPING POLICY

I do my best to ship pottery orders within 1-3 business days. Orders are sent via Canada Post so please allow 3-5 business days for your order to arrive. 

At this time I'm only shipping within Canada. 

COOKIE SHIPPING POLICY

Yes, I can ship cookie orders. Because I'm at the mercy of the Canada Post system cookies will hopefully arrive within 2-3 business days after shipping. I will communicate with clients directly when orders have shipped. 

Please note I will require a MINIMUM of two weeks notices for cookies that need shipment. 

RETURN & EXCHANGE POLICY

Pottery Returns/Exchanges

Pottery orders will be packaged as carefully as possible. However if breakage does occur in transit a refund can be processed. If you'd like to return your item you can do so, however please note a refund cannot be processed until the item is received in undamaged condition.

*Customers are responsible for shipping fees for all returns. 

 

Cookie Refunds

All cookies are final sale. As these items are typically created for each client they are a non-refundable item.